Terms of Service

1. Who We Are

Welcome to Back of House by Phare HR, the AI workforce management service provided by Phare HR Consulting, Ltd (we, us, our). We are registered in England under company number 14524277, with our registered office at 3 Carney Place, Flat 11, London, England, SW9 8GH. You can reach us at hello@pharehr.com or on +44 20 4620 4208.

By booking our services or using our website, you agree to these terms. If you do not agree, please do not use our services.

2. What We Offer

We provide practical AI workforce management for small businesses. We offer two main services:

Back of House Setup: A single 60 minute session priced at £250. We build your AI team with you so you can run it yourself afterwards, including ongoing access to our weekly email covering system updates.

Back of House Managed: Priced at £350 per month with a three month minimum commitment, rolling monthly thereafter. We run your AI team on your behalf.

We also run free live educational classes as part of our community outreach.

3. Account Access and Tool Ownership

Because we manage your AI tools rather than selling you software licences, you keep full ownership of your accounts.

You hold your own tool accounts and API keys. You grant us explicit permission to access and work inside your accounts to set up, train, and manage your AI agents. We only use this access to perform the services you hired us for. When our engagement ends, your account access remains entirely yours, and our permissions are revoked.

4. Third Party Tools and Affiliate Disclosure

To run your AI workforce, you will need subscriptions to third party tools such as Marblism, Opus Clips, and Claude.

You purchase these subscriptions directly through your own accounts and contracts. We are not responsible for the pricing, availability, performance, or terms of any third party software.

Affiliate disclosure: Where we recommend tools we personally use, we may earn a small affiliate commission if you sign up through our links. We believe in total transparency, so we want you to know this upfront.

5. AI Output and Your Responsibility

We treat AI agents like staff members, meaning we set them up properly, train them on your voice, and review their output. However, AI systems are not infallible.

AI generated content, emails, social posts, and communications are not guaranteed to be free from errors or inaccuracies. You, the client, remain entirely responsible for reviewing, approving, and vetting everything your AI produces before it is published, sent, or relied upon. We are not liable for any content you choose to publish or send out.

6. No Guarantee of Results

You may have read our case studies, such as the North London tax accounting firm that reduced its admin workload or the Ohio nail salon that boosted bookings. Those are real achievements accomplished by specific businesses.

They are shared to show what is possible when AI is managed correctly. They are not a promise, guarantee, or warranty that your business will achieve the exact same results. Every business is different.

7. Payment Terms

Invoicing and payment: Fees are billed in advance for both setup and managed services. If a payment fails or an invoice remains unpaid past its due date, we reserve the right to pause our services and account management until the balance is settled.

Three month minimum: The Back of House Managed service carries a mandatory three month minimum commitment.

8. Cancellation and Exit

After the three month minimum: the service rolls monthly and either party can end it with 30 days written notice to hello@pharehr.com. The three month minimum itself is not cancellable, and its fees stay payable if the service is ended early.

On notice: we confirm the end date in writing within five working days, and the service runs until that date.

Within ten working days after the end date: our admin access is revoked and full ownership of every agent, prompt and configuration built for you is handed over to you. We send a final confirmation email marking the hard stop, where responsibility for active management ends and full independent control becomes yours.

9. Confidentiality

Both parties agree to keep any sensitive business information, operational details, or proprietary methods confidential during and after our working relationship, except where required by law or necessary to deliver the service.

10. Data Protection

We handle personal data in accordance with UK GDPR and the Data Protection Act 2018. Full details on how we collect, store, and protect your information can be found in our Privacy Policy on our website. Where you provide us with personal data about your own staff, customers or contacts in order for us to deliver our services, you confirm that you have the right to share that data with us and that you have told those people how their data will be used.

11. Intellectual Property

Our framework: The teaching methods, system frameworks (such as Amplified Impact), and setup templates remain the intellectual property of Phare HR Consulting, Ltd.

Your output: The customized agent configurations, prompts tailored to your brand, and final content generated for your business belong to you upon full payment.

12. Limitation of Liability

To the maximum extent permitted by English law, Phare HR Consulting, Ltd is not liable for any indirect, incidental, or consequential losses arising from your use of AI tools, third party platform outages, or content published through your accounts. Our total aggregate liability to you under any contract shall be strictly limited to the total fees you paid us in the preceding three months.

13. Changes to These Terms

We may update these terms from time to time. When we make material changes, we will post the updated version on our website and notify active clients by email.

14. Governing Law

These terms are governed by and construed in accordance with the laws of England and Wales, and any disputes shall be subject to the exclusive jurisdiction of the English courts.